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EFIG and “Misr Insurance” sign a cooperative agreement to provide call center and e-collection services

Partnerships & Agreements

EFIG has signed a cooperation protocol with Misr Insurance Company, one of The Sovereign Fund of Egypt's companies and a pioneer in Egyptian property insurance, with the goal of providing call center services and electronic collection to Misr Insurance customers.

Mr. Ibrahim Sarhan, Chairman and CEO of EFIG, and Mr. Omar Gouda, Managing Director and CEO of Misr Insurance Company, signed the protocol in the presence of several leaders from the two companies' departments involved in digital transformation, digital financial services, and digital communication mechanisms with insurance consumers.

Ibrahim Sarhan expressed his gratitude for Misr Insurance Company's efforts to provide the best digital services to its customers in light of Egypt's comprehensive digital transformation, which drives The Group to exert even more effort to achieve the best services and added digital values that Misr Insurance customers will receive.

He emphasized the importance of digital transformation in the insurance sector in light of rapid digital development, which has resulted in tremendous changes in the global economic arena, necessitating the insurance sector in Egypt to provide advanced digital services to keep pace with the new competitiveness in a way that supports the sector's customer base while demonstrating its ability to be one of the most capable of technology development and proactive in the fields of digital transformation for its diversified services.

Omar Gouda expressed his excitement about working with EFIG, through which Misr Insurance Company hopes to stay up with the significant advancement in communication and technology advancements, as well as harness the best modern digital solutions to serve consumers.

He went on to say that Misr Insurance Company believes that good customer service is the main pillar of the company's excellence, strengthening its positive mental image, enhancing its brand, and thus contributing to its success, as it is an essential part of a successful business strategy and a key factor for growth and progress.

 

Misr Insurance Company, in collaboration with EFIG, aims to provide an advanced service to keep up with the growth of communication media in a way that achieves the company's objectives by providing many distinguished services to customers that make the insurance experience unique and distinct.

The collaboration entails providing a variety of services, including an integrated communication center with a qualified and trained team that answers all inquiries received on the company's hotline, website, or social media and works to resolve customer complaints and prepare the necessary data to improve and develop the service provided to ensure the highest levels of satisfaction.

EFIG will also provide electronic collection services to "Misr Insurance" by providing proper electronic collection channels and services so that customers can pay for insurance products electronically, saving time and effort while also providing a diverse range of payment options, such as bank cards, electronic payment accounts, and mobile applications, which contributes to the simple and convenient implementation of payment procedures and encourages customers to select the convenient insurance coverage for them with the simplest and fastest procedures.

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